Frequently Asked Questions

We offer a comprehensive range of cleaning services tailored to both residential and commercial clients across NSW:

• Residential: Regular home cleans, deep cleans, and move-in/move-out cleaning
• Commercial: Offices, retail spaces, warehouses, and medical facilities
• Specialty: Carpet steam cleaning, window cleaning, and upholstery
• End of lease: Full bond-back guaranteed cleaning
• Hospitality: Restaurants, cafés, hotels, motels and gyms

Every service can be customised to your specific needs — just ask when you book.

Yes — always. We only use biodegradable, non-toxic, eco-certified products:

• Safe for children, elderly residents, and pets
• Free from harsh chemicals and strong fumes
• Effective against germs, bacteria, and viruses
• Environmentally responsible and sustainably sourced

If you have specific allergies or sensitivities, let us know and we'll accommodate your needs at no extra cost.

Yes — we arrive fully equipped. You don't need to supply anything except access to water and electricity. Our teams bring:

• Commercial-grade vacuums and steam cleaners
• Microfibre cloths, mops and specialist tools
• All eco-friendly cleaning solutions
• Personal protective equipment

Your satisfaction is our guarantee — simple as that. If something isn't right:

• We'll return within 48 hours and re-clean at no charge
• You'll have direct access to our management team
• We'll resolve any issue promptly and without hassle

We stand behind every job we do. If you're not satisfied, we're not done.

Absolutely. We offer flexible recurring options to suit any lifestyle or business:

• Weekly — ideal for busy households or high-traffic offices
• Fortnightly — perfect balance of freshness and value
• Monthly — great for periodic deep cleaning
• Custom schedule — fully tailored to your calendar

Regular clients enjoy priority scheduling and loyalty discounts. Ask us when booking.

Booking is quick and easy — takes less than 2 minutes. Choose what works best for you:

• Online: Use our online booking form
• Phone: Call us at +61 481 893 195 — Mon–Sun, 7am–7pm
• Email: Send your request to cleaningforallau@gmail.com

Same-day bookings are subject to availability — give us a call for the fastest response.

Yes — we can often accommodate urgent requests. Common situations we handle fast:

• Post-construction and builder's clean-ups
• After-party and event cleanup
• Last-minute property inspections or open homes
• Accident and spill emergencies
• Unexpected guest arrivals

Call us directly at +61 481 893 195 for the fastest response — availability and rates may vary for emergency cleans.

We accept all common payment methods for your convenience:

• Cash (on completion)
• Credit and debit cards — Visa, Mastercard, AMEX
• Bank transfer (EFT)
• Mobile payments — PayID, Apple Pay, Google Pay
• Cheques by prior arrangement

Payment is due upon completion unless other arrangements have been agreed in advance.

Not at all — it's entirely up to you. Many of our clients prefer to let us work while they're out. Common access arrangements include:

• Leave a key (stored securely in our lockbox system)
• Smart lock or keypad entry codes
• Access granted by a neighbour or building manager
• Remain at home if you prefer

All our cleaners are fully vetted, insured, and follow strict security protocols with every access method.

Duration depends on the size, type, and condition of the space. Rough guides:

• 1–2 bedroom apartment: 2–3 hours (standard clean)
• 3–4 bedroom house: 3–5 hours (standard clean)
• Deep clean or end-of-lease: Add 1–2 hours to the above
• Commercial spaces: Quoted individually based on area and condition

We'll give you a time estimate during booking based on your specific requirements.

Yes — every single member of our team goes through a thorough screening process before their first job:

• Comprehensive criminal background checks
• Reference verification from prior employers
• Professional training and certification
• Full public liability insurance coverage
• Regular performance reviews and quality checks

Your security is non-negotiable. We take it seriously so you don't have to worry.

Yes — we actually encourage it. No two homes or businesses are the same, and your clean shouldn't be either. You can:

• Choose which rooms or areas to prioritise
• Select specific tasks to include or skip
• Request particular products or methods
• Adjust frequency, timing, and duration
• Build a standing checklist we follow every visit

We'll discuss your needs during the booking process and create a plan that fits you perfectly.

Our cancellation policy is designed to be fair and transparent:

• 24+ hours notice: No charge whatsoever
• Under 24 hours: 25% of the service fee applies
• No-show: 50% of the service fee applies
• Genuine emergencies: Assessed case-by-case with empathy

We understand life happens. If something unexpected comes up, just give us a call as early as possible — we'll always do our best to work with you.

Yes — inside and out. Our window and outdoor cleaning services include:

• Interior windows: Included in most standard cleans
• Exterior windows: Available as an add-on service
• High-rise windows: Specialist equipment available
• Outdoor areas: Patios, balconies and decks (weather permitting)
• Frames, sills and tracks: Always included with window services

Yes — we offer safe and effective pest control services that can be paired with your clean:

• General pest treatment and prevention
• Rodent control programs
• Flea and tick treatments
• Preventative maintenance schedules
• Pet-friendly product options available

All pest treatments use approved, regulated products and methods. Ask us when booking your next clean.